Dave Mrocek & Associates

Anilor Discovery/Fulfillment® Telesales Training

Anilor exclusively offers Discovery/Fulfillment® e-learning programs for your enterprise. Anilor has found through numerous contact center audits that many telesales agents are typically unable to:

	deflect initial resistance in a call to maintain a sales strategy.
	engage prospects in two-way discussions about needs.
	effectively leverage value propositions, and
	discover why a prospect would want to buy a product or service before they try to sell (fulfill).

Most telesales agents are simply not prepared for their tasks and sales/conversion rates are much lower than they could be with minimal sales skills.

Anilor interactive programs utilize over 70 audio clips that exemplify how to increase sales with the Discovery/Fulfillment® Discipline. The Anilor Role Play Planner© structures role plays and practice exercises to ensure skills development. The program also has built-in flexibility to incorporate examples and instructions specific to client contact centers.

Contact Anilor today to start on-line Discovery/Fulfillment® training at your company tomorrow.